Stalled video production. Quick-turn app launch. Annual impact report built from the ground up. At one of the most recognized health nonprofits in the world, every project had to move, and every one had to be right. Three projects. Three different PM challenges. One contract engagement.

This is what project recovery and process-building looks like.

The proof:

The American Cancer Society's Patient Support team touches tens of millions of lives every year, with free rides to treatment, temporary housing for patients far from home, and a 24/7 cancer helpline available in over 200 languages. The work is serious. The communications supporting it have to be too.

As a contract marketing project manager embedded with the Patient Support Pillar, I managed three distinct projects that required three very different kinds of PM work.

The first was a video production for ACS PAWS (Pups Assisting With Support), a national initiative expanding access to animal-assisted therapy for children and teens with cancer. I inherited the project in August 2025, months behind schedule. The external production vendor had lost momentum, the internal approvals process had no clear path forward, and the piece was needed to support ACS's growing partnership with Children's Healthcare of Atlanta. I reset the timeline with the vendor, established a clear approvals workflow with internal stakeholders, and delivered the finished video—now live on cancer.org.

The second was the 2025 Patient Support Pillar Impact Report, one of three flagship reports ACS published in 2025 alongside its National Roundtables report and its report on “Reducing the Global Burden of Cancer.” I led the project from kickoff: setting up the workflow, establishing milestones and deadlines, managing copy through three rounds of revision, and shepherding it through legal approval. Produced in Storydoc, the report confirms the scale of a team that reached 166.8 million lives across more than 22,000 communities in 2025 alone.

The third was an introductory video for ACS CARES® (Community Access to Resources, Education, and Support), the American Cancer Society's free mobile app for cancer patients and caregivers. Built from kickoff in under four weeks to meet a fixed app build schedule, I ran the kickoff meetings, established the workflow and deadlines, managed copy through multiple rounds of revision, and shepherded it through legal approval. The video now lives inside the app, which has supported more than 20,300 users since its launch.

If you need someone who can walk into a derailed project and get it across the finish line—or build a content production process from scratch and hand it off clean—this is what that looks like.

Key results:
Video delivered after months-long delay · App intro video delivered in under 4 weeks · Impact report copy through legal · 166.8M+ lives reached by Patient Support programs in 2025 · Report published alongside ACS's 2025 National Roundtables and Global Burden of Cancer reports · Partnership with Children's Healthcare of Atlanta